CoilShift Terms of Service

These Terms of Service ("Terms") are a binding agreement between you — the tattoo studio, artist, or convention organizer using CoilShift ("you", "the Studio", "the Customer") — and Wilde Performance Systems, a Belgian sole proprietorship (eenmanszaak) and the operator of CoilShift, established in Belgium (enterprise & VAT number BE 0676.855.607; full postal address available on request), reachable at hello@coilshift.com ("CoilShift", "we", "us"). By creating an account or using the service, you agree to these Terms. If you are accepting on behalf of a studio or company, you confirm you are authorized to bind it.

1. What CoilShift is

CoilShift is software-as-a-service for tattoo artists, studios, and convention organizers. The service includes:

A public booking page with deposits (handled through Stripe).
Client management.
Digital consent and waiver collection, including a signature, and a health intake form completed before tattooing.
SMS and email reminders and notifications.
An organizer module for conventions, with a booth floor plan, a compliance vault for vendor IDs and bloodborne-pathogen certificates, and walk-in check-in.

We provide the tools. You decide how to run your business with them, and you remain responsible for the bookings, treatments, and decisions you make using CoilShift.

2. Accounts

To use CoilShift you create an account with your name, email, and login credentials. You must keep your credentials secure, give accurate information, and not share access in a way that breaks these Terms. You are responsible for everything done under your account. Tell us promptly at hello@coilshift.com if you think your account has been compromised.

3. Free trial

We may offer a free trial so you can evaluate the service. During the trial you get access to the features we describe at sign-up. We may change or end trials at any time. When the trial ends, your paid plan begins unless you cancel before then. No payment card data is stored by CoilShift — payment details are held by Stripe.

4. Plans, pricing, and fees

CoilShift is offered on monthly subscription plans:

Solo — EUR 39 per month.
Small Studio — EUR 89 per month.
Large Studio — EUR 149 per month.

On top of your plan, the following usage-based fees apply:

EUR 0.50 per deposit taken through the booking page.
EUR 0.05 per extra SMS sent beyond what your plan includes.
Event licensing from EUR 1,000 for the convention organizer module, quoted per event.

All prices are exclusive of any applicable VAT or taxes unless stated otherwise. Subscription fees are billed in advance for each monthly period; usage fees are billed in arrears for the period in which they accrue. Stripe's own payment-processing fees may also apply to transactions and are separate from CoilShift's fees. We may change our prices and will give you reasonable advance notice before a change affects your next billing period. If you do not accept a price change, you may cancel before it takes effect.

5. Deposits, no-show fees, and Stripe Connect

Deposits, and the optional no-show fee of up to 50% of the booking value, are charged to your clients, not by us to you. They are collected through Stripe Connect and paid into your own connected Stripe account. CoilShift never holds your clients' funds and card data never touches CoilShift servers.

Because you are the merchant of record for these charges, you are responsible for:

Using deposits and no-show charges lawfully and fairly, and clearly telling your clients in advance what you charge and when.
Your own compliance with consumer-protection and refund law that applies to your clients (for example EU and Belgian consumer rules), and handling refunds, disputes, and chargebacks.
Strong Customer Authentication (SCA) and any other payment-security requirements that apply to your transactions.
Meeting Stripe's terms and keeping your Stripe Connect account in good standing.

We are not a party to the contract between you and your client, and we are not responsible for the treatments you provide or the commercial terms you set.

6. Acceptable use

You agree not to use CoilShift to:

Break the law, or help anyone else break the law.
Send spam, or send SMS or email to people who have not agreed to receive it.
Upload content that is unlawful, infringing, or that you do not have the right to use.
Attempt to breach, probe, or disrupt the security or integrity of the service, reverse engineer it (except where the law allows), or get around usage limits.
Resell or sublicense the service without our written agreement, or use it to build a competing product.

You are responsible for the content you and your clients put into CoilShift and for making sure you have the right to process it.

7. Data protection and your role as data controller

Roles under the GDPR (EU 2016/679) split as follows:

For your studio's and artists' account data (name, email, login credentials), CoilShift is the controller.
For your clients' data — including names, contact details, reference images, booking details, consent and signature records, and health intake — you are the controller and CoilShift is the processor, acting on your documented instructions.

Health intake is special category data under Article 9 of the GDPR. You are responsible for having a lawful basis and the appropriate Article 9 condition (normally the client's explicit consent) before collecting it, for giving your clients the privacy information they are owed, and for honoring their data-subject rights. Convention organizers are likewise responsible for the vendor IDs and bloodborne-pathogen certificates they collect.

Because we process your clients' data on your behalf, you must enter into our Data Processing Agreement (DPA), which forms part of these Terms and sets out our obligations as processor, our sub-processors, security measures, and international-transfer safeguards. Our sub-processors include Vercel (hosting/CDN), Supabase (database, authentication, file storage), Stripe (payments), Twilio (SMS), and Resend (email); some may transfer data to the United States under Standard Contractual Clauses or the EU-US Data Privacy Framework. Our own marketing site uses no cookies, analytics, or tracking.

8. Intellectual property

CoilShift, its software, design, and brand are owned by us and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service while these Terms are in force and your fees are paid. We keep all rights we do not expressly grant.

You keep all rights in the content and data you put into CoilShift ("Your Content"). You grant us the limited right to host, process, and display Your Content only as needed to provide and support the service. If you send us feedback or suggestions, we may use them freely to improve CoilShift without owing you anything.

9. Service availability

We work to keep CoilShift available and reliable, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, and we may change or improve features over time. We will try to give notice of significant planned downtime.

10. Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose, merchantability, and non-infringement. CoilShift is a tool to help you run your business; it is not legal, medical, tax, or compliance advice. You are responsible for your tattooing practice, your health-and-safety obligations, your consumer-law compliance, and the lawfulness of what you do with the service.

11. Limitation of liability

To the fullest extent permitted by law, CoilShift is not liable for indirect, incidental, special, or consequential loss, or for lost profits, lost revenue, lost bookings, lost goodwill, or lost or corrupted data. Our total liability to you for any and all claims arising out of or relating to the service in any 12-month period is limited to the total fees you paid to CoilShift in that period.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under Belgian law — for example liability for fraud, for intentional fault, or for death or personal injury caused by our negligence.

12. Indemnity

You agree to cover us for reasonable claims, losses, and costs arising from your use of the service in breach of these Terms or the law — including claims from your clients or third parties about your treatments, your deposit and no-show practices, your consumer-law compliance, or your handling of personal data as controller.

13. Suspension and termination by us

We may suspend or limit your access if you breach these Terms, fail to pay, put the security or stability of the service at risk, or use it unlawfully. Where it is reasonable to do so, we will give you notice and a chance to fix the problem first; we may act without prior notice where the issue is urgent or serious. We may terminate the agreement if a serious breach is not fixed within a reasonable time, or if we stop offering the service (with reasonable notice).

14. Cancellation by you

You can cancel your subscription at any time from your account or by emailing hello@coilshift.com. Cancellation takes effect at the end of the current paid month; you keep access until then. Fees already paid are not refunded except where the law requires, and any usage fees accrued up to cancellation remain due. After your account closes, we will handle your data as set out in the DPA and our privacy policy — including giving you a chance to export your data and then deleting or returning it within the stated period.

15. Changes to these Terms

We may update these Terms from time to time. If a change is significant, we will give you reasonable advance notice (for example by email or in the app) before it takes effect. If you keep using the service after the change takes effect, you accept the updated Terms. If you do not accept them, you may cancel as described above.

16. Governing law and courts

These Terms are governed by the laws of Belgium. The courts of Belgium have jurisdiction over any dispute arising out of or relating to these Terms or the service. This does not remove any mandatory protection you may have under the law where you are based.

17. General

If any part of these Terms is found invalid, the rest stays in force. Our not enforcing a right at one time does not waive it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a reorganization or sale of the business, with notice to you. These Terms, together with the DPA and any plan or event order you accept, are the whole agreement between us about the service.

18. Contact

Questions about these Terms? Email hello@coilshift.com; our full postal address is available on request.